Fatal error on Plant 3D Startup

We recently have run into an error that prevents Plant 3D from starting up.  Users will try to start Plant 3D and a fatal error will occur similar to the one below.

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This particular error has a simple fix.  In your local user data folder, the GraphicsCache contains content that create this error. 

 

In Windows 7 the folder is located at:

“C:\Users\<username>\AppData\Local\Autodesk\AutoCAD Plant 3D 2013 – English\R18.2\enu\GraphicsCache”

You should create a backup folder and move the contents of the cache to the backup folder.

Restarting after moving the contents of the graphics cache folder should fix the issue.

  • jed freeman

    you guys know the product better than the Autodesk people. They still have not figured this one out yet…kudos!

    • http://www.pdoteam.com Dave Wolfe

      Thanks for the compliments. We actually received the tip on this one from an AutoCAD support person, so I think it may be an AutoCAD issue that manifests itself in Plant 3D, but I’m not sure.